HERE TO HELP
Help and contact
A few first steps to get to know Tokenz and try its example board.
Try the board
- Tick a rule to earn points. Tap it again to undo it.
- Alba’s board starts with 68 points. In Rewards, change the goal to “Choose the dessert” to try an available redemption; the goal costs 20 points.
- Confirm the redemption to deduct the points, or cancel to keep the balance. You can also choose “Family cinema”, which costs 80 points, and complete more rules.
- After redeeming, select “Start again” to repeat the example.
The demo uses fictional data and is not connected to the app. Changes are not saved when you reload.
Where can I download Tokenz?
Tokenz is available for iPhone and iPad on the App Store. It is also available for Android on Google Play. This website does not offer downloads; try the example board to see how the app works.
Questions about the plans
Free includes 2 child profiles, 8 rules and 8 rewards per child, and 1 reminder. Receiving and using a shared board is free. Premium raises the limits to 5 children, 20 rules and 20 rewards per child, and 5 reminders; it lets you invite up to 5 adults to each board. Premium is a one-off purchase, with no subscription, for the purchasing store account and valid only on that platform. Google Play and the App Store have separate licences and show the current price before you buy. See the frequently asked questions for more details.
More about routines and the board
The token economy guide explains the cycle of rules, points and rewards. You can also see how the board is organised and what it shows about goals and progress.
Report a website issue
To report a problem with this website, email tokenz.support@proton.me.
Use this channel for website issues. Do not include family or child information, passwords, invitation links or purchase information.
Request deletion of a Tokenz account
If you cannot use the Delete account option in Tokenz, you can request deletion by email without reinstalling the app. Requests are processed manually. Include only the account email address and an explicit request to delete it; do not send passwords, codes or access links, children’s names or identifiers, or a national identity document.
Send the prepared message to Request deletion by email
You can also copy the address: tokenz.support@proton.me.
To protect the account, we may ask for a proportionate and necessary identity check to verify that the request comes from the account holder or someone authorised. After verification, the account and its associated data will be deleted from the active service; your own boards and access to other people’s boards will be removed. Other owners’ boards and balances will be retained. Any remaining purchase records are historical records from the previous central verification model; their review and final retention are still pending. Existing encrypted backups may take time to leave the recovery set. Read the retention criteria and exceptions and the account deletion policy.
Legal policies are available in Spanish.
Privacy and exercising your rights
The Tokenz privacy policy explains the app’s data and retention exceptions. See its sections on account deletion and exercising your rights. This private channel can also be used to contact the data controller about privacy.
Try the board